Standard Price List – October 2023

Prices include VAT

Proposed Charge (CBL)
Activation Fee to take over existing installation (applies to customers cancelling and reconnecting)£25
Replacement ONT due to customer damage n/a for CBL network
Replacement router (due to customer damage)Wireless £49.99 + P&P Fibre Router: £120
Replacement extender (due to customer damage)£99
Missed visit (due to customer)£140
Missed appointment (due to supplier)n/a
Non-standard installation (>distance, additional sockets, additional time spent etc)
Defined in service terms, incl: >5m of internal cabling
Costs to connect are quoted on the Customer Connection Document, along with CBL contribution, and agreed prior to installation
Cancellation of services during cooling off period – Voice and broadbandCancellation charge for the service already provided
Cancellation of services during service period- Voice and broadbandPayment of the remaining charges due under the contract
Battery Backup (for customers not classed as vulnerable)Hardware: £49.99 (inc VAT and postage)
Upgrade during contractSee price list
Downgrade during contractNot permitted during contract term
Internal work (engineer time)£30 per half hour
No fault found on the CBL network£120
Out of hours installation (evenings, Sundays, Bank Holidays) n/a
Premises move fee (re-provide service at a new address served by CBL)Free of charge if continuing with service contract
Fault assistance (engineer visit)£30 per half hour – minimum charge £60