Cookies Policy

Cookies Policy
Version 2.0

This Cookies Policy is dated 24 May 2018 and supersedes all previous published.


County Broadband (“County Broadband Limited”, “we” “us”, and “ours”) is an internet service provider (“ISP”) and infrastructure company. We are a limited company registered in England and Wales under company number 04666043 and our registered office and main trading address is at Old Bourchiers Hall, New Road, Aldham, Colchester, Essex, CO6 3QU. Our VAT number is 295 3657 59.

We are regulated in the UK by Ofcom and are registered with Ombudsman Services ( who are our Alternative Dispute Resolution Provider.


We may obtain information about your usage of our websites by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that’s transferred to your computer’s storage. We never store personal information in cookies, but we do use them to store session or login identifiers to allow us to recognise your browsers between pages of our web sites.

If you register with us or continue to use our websites, you agree to us using cookies. Cookies are widely used to make websites work (our website won’t work without some of the cookies we use), or work more efficiently. They also provide useful information to website owners. A cookie is a small text file that’s passed to your computer’s hard disk through your web browser, so the website remembers who you are when you return.

We use the following types of cookies in our Website to give you a more personalised web service:

Session-based cookie
This type of cookie is allocated to your computer only for the duration of your visit to our website. It helps us to pass your personal information from one page to another, for example when you are you using our registration pages to express an interest in our service, or our sales pages to place an order. This cookie automatically expires when you close down your browser.

Persistent cookie.
This type of cookie stores information between visits. For example, we may show you a ‘Remember me on this computer’ option, when entering a username and password, and save a cookie on your computer if you select it. This means that the next time you log on to our website using that computer you won’t need to re-enter those details. We suggest you don’t select the ‘Remember me’ box if you use a shared computer (for example, if you access the internet at a cafe, or at a shared or publicly available computer). The cookie file itself won’t store your personal information, but a subsequent user might be able to access your personal information if you hadn’t explicitly logged first.

We also use Google Analytics to track use of our website. This helps us see how our website is used by those who visit it. Google Analytics uses cookies to gather information about our visitors, such as which website you came from and which website you move on to afterwards. Google will use this information to evaluate your use of our website, compile reports on this and provide other services relating to website activity. Information collected in this way is anonymous and individuals can’t be traced; we never get access to your personal information from other web sites. We use Google Analytics to improve our website and our services, for example, to measure the effect or success of our advertising campaigns and products.

The information generated by the Google Analytics cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to others, where they’re required to do this by law, or where these others process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

For more information about Google Analytics, please see their privacy policy at: We may also use such services as Google Adsense to place adverts about our products on other websites and manage referrals from those websites to our website. If you arrived at our website via one of those other websites, Adsense uses cookies to gather statistics about this.

Except for essential cookies, all cookies will expire after 12 months.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. If you want to stop cookies being stored on your computer in future, you should check your browser manufacturer’s instructions by clicking “Help” in your browser menu. However, if you block all cookies (including essential cookies) you may not be able to access all or certain parts of our website. Unless you’ve set your browser to refuse cookies, our system will issue cookies as soon you visit our website.

If you want to delete any cookies that are already on your computer, you should check the instructions for your file management software to locate the file or directory that stores cookies.

You can learn about and opt out of a number of commercial third-party cookies (including some used by us) at Some of the opt-outs used by our commercial service providers require a cookie to be placed on your computer. This “opt-out” cookie is only used to tell the relevant cookie servers not to send you any more cookies. If you keep deleting cookies (including “opt-out” cookies) from your temporary internet files, you might need to repeat the opt-out process, the next time you visit our website.

For more information about deleting and controlling cookies visit or

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