Category: Low-cost broadband for those on Universal Credit or Pension Credit FAQs

Our Essential Broadband tariff for eligible households Who is eligible? How do I apply? I’m no longer eligible: what happens next:

We’re here to help and will do all we can to keep your broadband connected, so speak to us as soon as possible if you’re going to have trouble paying your next bill.

Only an account holder who is receiving Universal Credit or Pension Credit can apply.  When we have validated your details and eligibility, we’ll do all we can to process your new Essential broadband service.  Please note, we may ask for your National Insurance number, so we can check you’re eligible. 

To apply, you’ll need to prove eligibility.  You’ll need to provide evidence of your online Universal Credit or Pension Credit Payments page that clearly identifies your name, address and payment dates. This will need to match the current customer account details and be within the last 30 days. To apply call our UK based customer…

We’ll check to see if you’re still eligible for Universal Credit or Pension Credit every 6 months.  If you are, you will continue to be charged £15 a month for County Broadband Essential tariff.  If you no longer receive Universal Credit or Pension Credit, or can’t provide evidence, the monthly price will increase to our…