Customer Care Trainer

Quality Assurance Coach

Hybrid

Up to £24,000

Full Time

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?

A little bit about us….

We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future ready, hyper fast, full fibre broadband.

After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future!

Why join County Broadband….

At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of Ambitious, Loyal and Proud!

We currently offer some great benefits, that are continuously being reviewed!

  • 22 Days holiday, plus bank holidays. Increasing with service!
  • Company bones scheme!
  • Access to 100’s of discounts via Perkbox!
  • Access to Perkbox Medical!
  • Eye Care Vouchers
  • Company events!
  • Company Pension
  • Sick Pay

About our exciting opportunity 

Our Customer Care team are looking for a experienced Customer Care Trainer to join our growing and exciting team. Duties will include but not limited to;

  • Provide quality coaching and support, by ensuring staff remain engaging, friendly, and confident
  • Deliver coaching programmes to support a consistent and high level of customer care across the support teams in line with Company processes.
  • Carry out and record observations and feedback to colleagues to support a consistent and high level of customer care in an effective and efficient manner across the support teams
  • Coach and develop scripts and guides to support standardisation of support across the support teams through all channels
  • Analyse skills and knowledge gaps to identify operational improvements.
  • Support Personal Development Plans with Department Heads and Supervisors to provide training to support individual and business goals
  • Prepare reports and manage data in relation to program performance and best practise
  • Other such reasonable duties within the general scope of the job title, at the Customer Quality Assurance Managers discretion.

Your skills and experience

  • A minimum of 2 years Customer Service Experience within a contact centre environment
  • Minimum 1 year in a coaching or Quality assurance role
  • IT literate
  • Strong communication skills both verbally and written
  • Ability to build good relationships internally

By applying for this position, you are agreeing for County Broadband Ltd to hold and process your personal data in accordance to our Data Protection Policy. If at any stage, you with to withdraw your consent please contact us.

Applications

We would be delighted to hear from you if you believe you have the right skill set to complement our team.

Please forward your CV to careers@countybroadband.co.uk

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Due to the high volume of applications we receive we are unable to reply to each one, therefore if you have not heard from us with 14 days of your application you have unfortunately not been successful.

By applying for this position, you are agreeing for County Broadband Ltd to hold and process your personal data in accordance to our Data Protection Policy. If at any stage, you with to withdraw your consent please contact us.

Your Application

We would be delighted to hear from you if you believe you have the right skill set to complement our team, please complete the form below and attach your CV.

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Your Contact Details

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