Hyperfast Fibre FAQs

Helpful information about our Hyperfast services and the difference between Hyperfast future-ready broadband and ‘Superfast Fibre’.

Don’t I have fibre broadband already?

Currently, most homes in the UK can only access a ‘slower’ part-fibre broadband network. Even though the service is marketed as ‘fibre’ broadband, only part of the network has fibre cables, the part which connects your property to the internet is likely still connected by copper cables. Copper cables constrain broadband performance. Our network is free from copper cables, with fibre cables reaching your property, which means the performance of the network is much faster.

How will you connect my property?

We use two delivery methods for our full-fibre service. This can be either overhead or underground. Where applicable, we aim to use existing infrastructure (poles, ducts, etc.) which may influence the way in which we aim to get your property connected. This information will be supplied to you once the main infrastructure build has been completed and we have completed a bespoke survey of your property, presenting our solution to get your connected.

How fast is full-fibre broadband?

Fibre broadband can reach up to 2,000mbps (2gbps). However, once the cables have been laid, speeds can be increased with quick network upgrades. In some countries speeds have been tested at 10gbps (10,000mbps). Existing networks in the UK which are part fibre and part copper, generally only reach around 70mbps/80mbps before speeds tend to slow down. Our fibre services are currently unlimited data and reach speeds around 900mbps on average depending on the package you order with us.

What’s the difference between your network and my current network?

We’re building a new network which will enable fibre cables to be installed all the way to you property. At the moment, most homes in the UK rely on part fibre and part copper broadband networks – with the fibre cable stopping at the green cabinet near your property. From the green cabinet to your home is likely to be a copper cable. We are aiming to build a new network free from copper cables that constrain and restrict your broadband speeds and performance. Fibre cables deliver broadband using light and laser technology, which means the speeds you can receive are considerably quicker.

How does my village benefit?

All homes which have placed an order for the service will be connected as we build and will receive a free connection worth up to £225 to ensure their property can receive full-fibre broadband. Because we are a community company, we also offer a free 300mbps broadband service, without charge, to your village hall, to ensure the community benefits from better broadband when using the facility.

What does free connection mean?

Free connection means that during the sales and build phase of our project, we will cover the upfront cost of getting your property connected to County Broadband’s new Hyperfast network, built in your community. The value of this connection is usually £225, the cost of which, pays for the installation of fibre cable from the street to your property. Please see our terms and conditions for more information about our free connection.

Do you offer phone services?

County Broadband offers an additional service on top of your selected broadband package and this is telephony. Please see our phone price plan for more information.

Is your network connected to BT?

County Broadband’s broadband services are completely independent of BT and Openreach. We are members of the Independent Network Co-Operative Association (INCA) and our CEO is the Chairman. County Broadband does have the appropriate permissions to use some existing ducts, pipes and poles owned by other providers, however, the fibre cables and the service, is completely separate, managed by County Broadband.

Can I change/upgrade my package?

You can upgrade your fibre service at any time to any of the packages available on our website, which will start a new contract with us, however you can’t downgrade you services. Downgrading refers to taking promotional packages or lower-priced tariffs.

What if I move house?

Should you move house before getting connected to our full fibre service we will require documentation to support this claim and look to cancel your pre-order for Hyperfast fibre. Please refer to our fibre terms and conditions for more information.

Have a Question?

Ask your question below, and we will contact you with our reply. If we think it might help others we will add it to our list of FAQs!

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