IT Support Technician (Level 1)

IT Support Technician (Level 1)

Working From Home

Up to £23,000

Full Time

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?

We are determined to connect homes and businesses across the East of England to lightning-fast full-fibre broadband. We engage with communities. We build the networks. We help people GET REAL FIBRE.

To support our rapid growth, we are looking for talented and ambitious people with the knowledge, creativity, drive and determination, to positively impact the lives of those communities with REAL FIBRE broadband connectivity, whilst embodying our values, Ambitious, Loyal, and Proud.

In return, we give back by offering significant opportunities for talented and ambitious people, with the right skills, to develop and grow within the company.
We are proud of the positive impact our networks have in local communities.

Our exciting opportunity!

We are looking for an IT Support Technician (Level 1) to join our expanding IT Team. You will be part of a team that is responsible for managing the internal IT provision/systems for the company. You will also need to be a team player with an ability and desire to provide excellent service. As well as being highly motivated to learn new systems and technology. Duties include but are not limited to;

  • Install and configure computer hardware, software and applications.
  • Monitor internal and external IT systems, networks, and critical data backup.
  • Respond to IT support requests ensuring that they are appropriately logged and categorised on the ticketing system .
  • Troubleshoot and manage first line requests ensuring that steps taken are accurately recorded and communicated back to the end user within the agreed SLA.
  • Work with senior staff to resolve more complex issues.
  • Assist with general duties to support the department.
  • Provide assistance as requested by the Company from time to time.

Your Experience

  • Previous experience troubleshooting Windows 10 errors
  • Experience with Microsoft 365 platform, Microsoft Exchange, Azure Active Directory, Sharepoint, Microsoft Teams.
  • Understanding of Office applications
  • Understanding of TCP/IP routing and switching protocols.
  • Knowledge of both IOS and Android operations systems
  • Knowledge of VoIP technology.

Why join us?

  • 30 days annual leave, increasing with service.
  • Access to 1000’s of discounts via Perkbox.
  • Regular exciting company events.
  • Company pension
  • Company Sick Pay

As this is a working from home opportunity it’s important that you are able to accommodate home working, this includes suitable space to work from and an internet connection which will support it (minimum download speed of 10Mbps).


We would be delighted to hear from you if you believe you have the right skill set to complement our team.

Please forward your CV to

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Due to the high volume of applications we receive we are unable to reply to each one, therefore if you have not heard from us with 14 days of your application you have unfortunately not been successful.

By applying for this position, you are agreeing for County Broadband Ltd to hold and process your personal data in accordance to our Data Protection Policy. If at any stage, you with to withdraw your consent please contact us.

Your Application

We would be delighted to hear from you if you believe you have the right skill set to complement our team, please complete the form below and attach your CV.

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