Customer Connection Administrator

Customer Connection Administrator

Working From Home

Up to £18,540

Full Time

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?

A little bit about us….

We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future ready, hyper fast, full fibre broadband.

After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future!

Why join County Broadband….

At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of Ambitious, Loyal and Proud!

We currently offer some great benefits, that are continuously being reviewed!

  • 22 Days holiday, plus bank holidays. Increasing with service!
  • Company bones scheme!
  • Access to 100’s of discounts via Perkbox!
  • Access to Perkbox Medical!
  • Eye Care Vouchers
  • Company events!
  • Company Pension
  • Sick Pay

About our exciting opportunity

This role is key to support the Customer Connection administration function. The role will be to create Customer Connection documents, updating records for live village projects. Duties include but not limited to;

  • Create Customer Connection documents and issue to customers
  • Maintain accurate records for Customer Connection Team
  • Request survey images in line with build completion date
  • Maintain Engineers calendar
  • Deal with any concerns that might have raised during a visit
  • Issue jobs within the agreed timescales
  • Ensure Geopal jobs have been created
  • Updating the Customer Connection Supervisor of any jobs that have been aborted.

Your skills and experience

  • Strong attention to detail
  • Ability to work without supervision
  • Verbal and written communication skills
  • Excellent time management skills
  • Customer Service knowledge
  • Proficiency with Microsoft Office programmes
  • Strong prioritisation and organisation Skills
  • Ability to handle confidential information
  • Strong record keeping skills
  • Presentation skills (including welcoming guests to events)
  • Ability to multitask

By applying for this position, you are agreeing for County Broadband Ltd to hold and process your personal data in accordance to our Data Protection Policy. If at any stage, you with to withdraw your consent please contact us.

Applications

We would be delighted to hear from you if you believe you have the right skill set to complement our team.

Please forward your CV to careers@countybroadband.co.uk

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Due to the high volume of applications we receive we are unable to reply to each one, therefore if you have not heard from us with 14 days of your application you have unfortunately not been successful.

By applying for this position, you are agreeing for County Broadband Ltd to hold and process your personal data in accordance to our Data Protection Policy. If at any stage, you with to withdraw your consent please contact us.

Your Application

We would be delighted to hear from you if you believe you have the right skill set to complement our team, please complete the form below and attach your CV.

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Your Contact Details

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